| I. | Reporting Complaints- General
The Audit Committee of Elan Corporation, plc encourages and expects all employees and third parties who have knowledge of Elan’s activities and business practices to promptly report, pursuant to the procedures outlined herein, any instances of improper or questionable accounting, internal accounting controls or auditing matters. Examples of issues we encourage persons to report include: - Fraud or deliberate error in the preparation, evaluation, review or audit of Elan’s consolidated financial statements;
- Fraud or deliberate error in the recording and maintaining of Elan’s financial records;
- Deficiencies in or non-compliance with Elan’s internal controls; and
- Misrepresentations, untrue statements or omissions by or to management or Elan’s independent auditor regarding the financial records, consolidated financial statements or financial reporting.
In addition, we encourage such persons to use the procedures outlined below to report any instances of illegal or unethical behavior by any of Elan’s officers or employees. - Employee Complaints
Elan has established two processes for the submission by employees to Corporate Compliance Office of concerns regarding questionable accounting or auditing matters. - Elan has established an employee feedback e-mail system as part of Synapse--Elan’s Corporate Intranet Website. It is located on the Synapse home page under Employee feedback and is intended to provide a mechanism for all Elan employees to communicate to upper management. The e-mail is designed so that comments can be entered in an anonymous manner if the employee wishes to remain anonymous. This site has been designed so that tracking of the incoming e-mail is not possible unless the person chooses to self-identify.
- Elan has also established a toll-free telephone hotline for employees to report potential violations of laws, regulations or ethical standards. If calling within the United States the telephone number is 1-866-OUR-ELAN (1-866-687-3526).
As an alternative, employees may send any concerns they have by mail to the Vice President, Corporate Compliance, 3000 Horizon Drive, King of Prussia, PA 19406, USA, or to the Company Secretary, 1st Floor, Treasury Building, Lower Grand Canal Street, Dublin 2, Ireland. Employees will have a choice whether to submit their concerns anonymously or to identify themselves. - Non -Employee Complaints
Persons who are not employees of Elan may also send any concerns by mail or by using the toll-free telephone hotline discussed above. Elan will acknowledge receipt of such complaints as promptly as possible. All complaints by persons who are not employees of Elan or one of its subsidiaries that are made to an officer, director or employee of Elan must be immediately reported to the Vice President, Corporate Compliance. It is the role of the Corporate Compliance Office to investigate and validate such complaints.
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| II. | Retention of Complaints The Corporate Compliance Office will at all times maintain a written list of all complaints received. This file will document the investigation and resolution of the complaint. The Vice President, Corporate Compliance will submit a report to the Audit Committee on a quarterly basis that contains information on the total number of complaints received, the number of investigations commenced, the status of on-going investigations and the resolution of complaints. |
| III. | Process for Treatment of Complaints The Audit Committee is responsible for overseeing the resolution of any complaint received pursuant to these procedures. The VP, Corporate Compliance is responsible for investigating any complaints that are received. The VP, Corporate Compliance may consult with and be assisted in her investigation by Elan employees selected by the VP, Corporate Compliance in her discretion, outside legal counsel and/or other advisers. The VP, Corporate Compliance and any person assisting the VP, Corporate Compliance with the investigation are referred to below as the “Complaint Examiner.” All complaints, regardless of their source, will be handled as follows: The Complaint Examiner will review the initial information received in connection with the complaint to determine if further investigation is warranted. In making this determination, the following factors shall be considered, if known: - The level of detail provided by the complaint;
- The overall plausibility of the complaint.
- If a determination is made that further investigation is warranted, the Complaint Examiner will conduct a factual investigation of the complaint. This investigation shall include the following steps:
- Collecting documentary evidence;
- Interviewing those persons who are or may be the subject of the complaint;
- Interviewing other persons who may have knowledge of the matters that are the subject of the complaint;
- Consulting with outside advisers;
- In the case of a complaint made by a non-employee, interviewing the person who made the complaint.
- Upon completion of the factual investigation, the Complaint Examiner will make a further assessment of the legitimacy of the complaint. Upon completion of this assessment, the Complaint Examiner will do one of the following:
- Upon a determination that the complaint is not legitimate and/or that it does not require corrective action:
- The investigation will be closed; and
- A summary of the procedures performed and resolution of the matter will be prepared for the file.
- Upon a determination that the complaint will require a response and/or corrective action, the complaint will be raised with one of the following parties, as determined by the Complaint Examiner based on the seriousness of the complaint and the persons implicated by the complaint:
- Elan’s senior management (Chief Executive Officer, Chief Financial Officer, Controller and General Counsel); or
- The entire Audit Committee.
- The party identified in 3(b) above will undertake a review of the complaint with the Complaint Examiner and will determine the appropriate corrective action to be taken, including whether the complaint should be further reported “up the chain.” Such party, including the Complaint Examiners, shall oversee the response to the complaint and the implementation and effectiveness of any corrective action. The Complaint Examiner will prepare a status update, as needed, for the file that documents the response to the complaint.
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| IV. | Protection of Employees who Submit Complaints Elan’s Code of Conduct, a copy of which is available on Elan’s Corporate Intranet Website, prohibits retaliation in any form against any person who makes a complaint or report in good faith pursuant to the procedures set forth herein. It is illegal for Elan or any officer, employee, contractor, subcontractor or agent of Elan to take any retaliatory action against an employee in response to the employee lawfully providing information, assistance or testimony relating to an alleged violation of the U.S. securities laws, securities fraud or other similar violations. Employees are expected to report any violations of the above-described policies or law, including any allegations of improper discharge, intimidation or discrimination, to the chair of the Audit Committee or the Company Secretary as promptly as possible. |